“As a result of your complaint an investigation into the Obstetrics department is considering how women are referred to clinic and who should review them. Although I feel that the medical advice you were given by the doctors was well-intended, some of the anxiety created may have been avoided if your discussion had been with a more senior clinician. Similarly we will be looking at the clinic structure to see how the doctor : patient ratio can be altered to improve the patient’s experience”

This is a response one of “my” mums has just received from a London hospital after complaining about pressure being placed on her for induction. It’s so important to feedback about your experiences – both the good and the bad – so we can help enact change. 

If you experienced wonderful care, appreciate the midwife you had – particularly with home birth or midwife led unit – tell them! If you have constructive criticism, ways they can improve their care for others and are unsure about how to make a complaint, the wonderful AIMS are on hand. Their helpline is 0300 365 0663, email helpline@aims.org.uk